Where we ship
LayerMint currently plans to accept and ship orders only within Canada. International shipping is not available at launch.
Standard shipping is CA$9.95. Orders with a merchandise subtotal of CA$75 or more qualify for free standard shipping after discounts and before any applicable taxes. Eligible new customers receive 20% off their first order when the merchandise subtotal is at least CA$99. The welcome offer is limited to one redemption per customer and is applied before shipping.
Order processing
Opening-collection products are made to order. The current production estimate is five to seven business days before dispatch. The estimate is also shown on each product page and during checkout.
Business days exclude weekends and Canadian statutory holidays. The production estimate begins after payment is authorized and all order details are confirmed. If an order includes several items, they may ship together when the full order is ready.
A pre-order is charged when it is placed. LayerMint will contact the customer if an unexpected material or production issue is likely to delay dispatch materially.
Rates, carriers and delivery estimates
Standard delivery is currently estimated at four to nine business days after dispatch. Including production, most made-to-order purchases are expected to arrive approximately nine to sixteen business days after the order is confirmed. These are estimates, not guaranteed arrival dates.
The shipping charge and available delivery information will be displayed again before payment. Delivery begins only after the order has been produced, checked, packed and transferred to the carrier.
Tracking information will be sent when the selected service includes tracking. Carrier delays caused by weather, service interruptions, high-volume periods or events outside LayerMint’s control may affect delivery.
Addresses and order changes
Customers are responsible for entering a complete and accurate delivery address. Contact hello@layermint.ca as soon as possible if a change is needed. We cannot guarantee an address change after an order has entered production or been transferred to a carrier.
If a parcel is returned because an address was incomplete, incorrect or not collected, the customer may be responsible for the cost of sending it again.
Missing, delayed or damaged parcels
If tracking shows an unusual delay or delivery but the parcel cannot be found, check the delivery location and contact the carrier first, then email LayerMint so we can help investigate.
For products damaged in transit, contact hello@layermint.ca within seven days of delivery and include the order number plus clear photos of the item and packaging. Keep all packaging until the claim is resolved.
Taxes and contact
LayerMint does not currently add GST/HST at checkout because the business is not registered to collect it. Provincial sales tax will be collected only in jurisdictions where LayerMint has completed the required registration. Any tax charged will be displayed before payment. Customers will not be charged import duties by LayerMint for Canadian deliveries.
Questions about delivery can be sent to hello@layermint.ca.